Refund & Cancellation Policy
We understand that life can be unpredictable, and we aim to offer flexibility while respecting our time and the needs of other clients.
Cancellations
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Please give at least 24 hours’ notice if you need to cancel or reschedule your appointment.
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Cancellations made with less than 24 hours' notice may be charged the full session fee, at the therapist’s discretion.
Refunds
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Refunds are not issued for completed treatments unless there was a service failure.
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If you are unsatisfied with your experience, please get in touch within 48 hours, and we will do our best to address your concerns fairly and professionally.
No-shows
Missed appointments with no prior notice (no-shows) will be charged the full fee, and future bookings may require prepayment.
Prepaid sessions & gift vouchers
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Prepaid sessions and gift vouchers are non-refundable but may be transferred to another person upon request.
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They must be used within 12 months of purchase unless otherwise agreed in writing.